Introduction

Xena Quality Services is a fully Ghanaian-owned company established in 2016. As a dynamic and results-driven service provider, we focus on enhancing the efficiency and effectiveness of public sector operations. Our expertise lies in delivering customized solutions that streamline administrative processes, improve customer experiences, and ensure compliance with regulatory standards. With an emphasis on innovation and a dedication to excellence, Xena Quality Services aims to be a reliable partner for the Driver and Vehicle Licensing Authority (DVLA).

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About Us

Learn More About Who We Are and What We Do

Our Mission & Vision

Mission:

Our mission is to empower the DVLA to deliver seamless and efficient services to the public through the provision of high-quality, reliable, and innovative operational support.

Vision:

To be the leading service provider for public sector agencies, recognized for our commitment to quality, integrity, and operational excellence.

Core Values

Core Values:

Reliability: We deliver consistent and dependable services.

Quality: We strive for excellence in every aspect of our service delivery.

Integrity: We conduct our business with honesty, transparency, and ethical principles.

Efficiency: We optimize processes to maximize productivity and minimize waste.

Innovation: We embrace new technologies and methodologies to improve service delivery.

Customer Focus: We prioritize the needs and satisfaction of our clients and the public they serve.

Our Services

Xena Quality Service offers a comprehensive suite of services designed to address the specific needs of the DVLA, including but not limited to:

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Our Directors

Profile of key management personnel of Xena Quality Services Limited, a subsidiary of Synergy Alliance Group.

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Chris Mills

Chief Executive Officer

A highly accomplished business executive with exceptional leadership skills and commercial acumen.

He holds a Bachelor in Education, Economics and MSc in Human Resource Management. With over 24 years post qualification & experience in multiple industries such as Banking, Oil & Gas, Mining and Consulting.  Chris holds, CIM Advance leadership certificate from London School Economics as well as a Chartered CIPD (MCIPD) and a Fellow of CIHRM. Chris has worked in diverse multinational businesses and SMEs across sectors, and he is an expert in strategic leadership. Chris is currently the Board Chairman of Matrix Innovation Company and an advisory consultant to the board of Eco Capital investment company.

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Isaac Alex Darko (FCA)

Financial Controller

He is a Chartered Accountant with vast experience in Financial Accounting and Auditing in both the Public and Private Sectors and a Partner of SMA & Associates (A firm of Chartered Accountants).

Mr. Darko is a product of the University of Professional Studies (UPSA) and University of Ghana Business School (UGBS), where he obtained an Executive master’s in business administration (EMBA), Finance.  He is a Member of the Institute of Internal Auditors, Ghana.

Prior to his current appointment, Mr. Darko played significant roles in the Management of finances of the Ghana Cocoa Board and the Agricultural Manufacturing Group Limited. 

Mr. Isaac Darko served as a Member and Chairman of the Audit Committee, Ministry of Sanitation & Water Resources. He is currently a Member on the Entity Tender Committee, Ghana Institute of Clinical Genetics – Korle Bu and the Audit Committee of SIC Insurance PLC.

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Dr. Kwabena Dapaah-Siakwan (FCA & FCCA)

Chairman of the Board of Directors

Dr. Kwabena Dapaah-Siakwan is a Chartered Accountant with over 35 years post qualification experience in the Banking sector, Real Estate and the Cocoa industry.  He also holds an Executive MBA (Finance) from University of Ghana (2002) and a Doctor of Business Administration, IPAG Business School, Paris, France (2024). He is the Executive Chairman of Arbecomb Cocoa Limited.

He has served on Boards of many reputable Companies and institutions including, the then Ghana Commercial Bank Ltd, Shell Ghana Ltd, Ghana Water Company Ltd, National Petroleum Tender Board Adehyeman Savings and Loans Company Ltd, and Gratis foundation. He is currently on the Boards of the following companies: Morgan International Community Schools; Entrepreneurial Training Institute; Tesano Baptist Church Co-operative Credit Union which he founded; Denominational Board of the Ghana Baptist Convention as an Accounting Technocrat and Keypot Realty Company Limited where he is the Chair. He is also Chairman of XF Petroleum and Engineering Company Ltd.

In 2014, Dr Dapaah-Siakwan was awarded with an honorary Doctorate Degree in Banking and Finance by Dayspring Christian University of Mississippi, USA.

Why Choose Xena Quality Service?

  • Experienced Team: Our team comprises experienced professionals with expertise in public sector operations, data management, and customer service.
  • Tailored Solutions: We develop customized solutions that address the specific needs of the DVLA.
  • Technology-Driven Approach: We leverage technology to enhance efficiency and improve service delivery.
  • Commitment to Quality: We adhere to stringent quality control measures to ensure the highest standards of service.
  • Focus on Efficiency: We streamline processes to maximize productivity and minimize operational costs.
  • Client-Centric Approach: We prioritize client satisfaction and build long-term partnerships.

Conclusion:

Xena Quality Service is committed to providing the DVLA with the operational support needed to enhance its service delivery and achieve its strategic objectives. We are confident that our expertise, dedication, and client-focused approach will make us a valuable partner for the DVLA. We look forward to the opportunity to collaborate and contribute to the success of the DVLA.

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